Code of Practice

Fresh Start Driving Academy is committed to providing the highest standards of driving instruction. We adhere to the official ADI Code of Practice set by the Driver and Vehicle Standards Agency (DVSA).

Our Professional Standards

As an approved driving instructor, we maintain the highest professional standards in all aspects of our service:

1. Professional Conduct

• Punctuality: We arrive on time for all scheduled lessons
• Reliability: Consistent and dependable service for all students
• Professional appearance: Maintaining appropriate dress and vehicle standards
• Respectful communication: Treating all students with dignity and respect

2. Teaching Standards

• Structured learning: Following DVSA-approved teaching methods
• Individual pace: Adapting instruction to each student's learning style
• Clear communication: Providing clear, understandable instruction
• Progress tracking: Regular assessment and feedback on development
• Safety first: Prioritizing road safety in all aspects of training

3. Vehicle Standards

• Roadworthy condition: Regular maintenance and safety checks
• Clean and comfortable: Well-maintained interior and exterior
• Dual controls: Properly functioning instructor controls
• Insurance coverage: Comprehensive instructor insurance
• L-plates: Correctly displayed learner plates

4. Student Safety & Welfare

• Risk assessment: Continuous evaluation of road conditions and student ability
• Safe learning environment: Creating a supportive, pressure-free atmosphere
• Emergency procedures: Clear protocols for any emergency situations
• Student wellbeing: Monitoring student comfort and confidence levels
• Safeguarding: Following appropriate safeguarding procedures

5. Business Practices

• Transparent pricing: Clear, upfront pricing with no hidden costs
• Fair cancellation policy: Reasonable notice periods and cancellation terms
• Professional records: Maintaining accurate student progress records
• Continuous development: Regular training updates and skill development
• Complaint procedures: Clear process for addressing any concerns

Student Rights & Expectations

As our student, you have the right to expect:

• Professional, courteous treatment at all times
• Lessons that are well-planned and structured
• Regular feedback on your progress
• A safe and comfortable learning environment
• Honest assessment of your driving ability
• Guidance on when you're ready for your driving test
• Clear communication about lesson content and objectives

Continuous Improvement

We are committed to continuous improvement through:

• Regular training: Attending DVSA update courses and training sessions
• Student feedback: Actively seeking and responding to student feedback
• Industry standards: Staying current with best practices and regulations
• Professional development: Ongoing education and skill enhancement

Complaints & Feedback

If you have any concerns about our service or wish to provide feedback:

• Direct communication: Speak with your instructor directly
• Email: Contact us at Dariusm.adi@gmail.com
• Phone: Call us on (+44) 07780707120
• DVSA: You can also contact the DVSA if you have serious concerns

DVSA Registration

Fresh Start Driving Academy operates under full DVSA approval. Our instructor registration can be verified through the official DVSA database. We maintain all required qualifications and undergo regular check tests to ensure continued compliance with national standards.

This Code of Practice aligns with the official DVSA ADI Code of Practice. Last updated: November 2, 2025.